's COVID-19 Response

As the impact of the COVID-19 crisis continues to evolve, we are doing our best to ensure the health and safety of our customers, employees and partners. Due to this crisis, we are temporarily suspending our normal return policy in an effort to ensure the health of our shippers and team members. In stock chairs are not eligible for returns unless they were damaged during shipment or defective. Additionally, please note that due to state and local shelter in place orders, we are experiencing delays in custom order products and lead times may be extended beyond what you see on our product pages.

If you have questions about an order you’ve already placed, please contact us at If you have any questions about lead times or need help finding an in stock chair that can ship today, please contact us at or call us at (888)677-1600.

We appreciate your support during these challenging times. We’ll do everything in our power to ensure your order is fulfilled as soon as it can be. We extend our sincere thanks to Office Designs customers and employees for their ongoing support and loyal dedication during this challenging time.

Frequently Asked Questions

Are you still open?

Yes! We are open for business. In stock orders continue to ship out within 24 hours. Please note that, due to the spread of COVID-19, some custom orders may be delayed due to manufacturer closures.

When will I get my order?

We are currently experiencing delays with a number of our vendors and shipping partners due to the COVID-19 crisis. Ground deliveries are running as normal at 3-5 business days and some freight shipments are delivering in the standard 5-10 business day timeframe. However, some delays have been noted in certain parts of the country, and this has been difficult to predict. If you have any questions please email our team at

Are you still shipping?

Office Design’s warehouse is still fully functional, so we are shipping our in-stock office chairs. If you need help finding an instock office chair, please email or call (888)677-1600 to chat with our experienced sales team about what we can ship you directly.

As the “shelter-in-place” orders continue to evolve worldwide, some of our partners have had to cease shipments. If your shipment is affected by this, our customer service team will reach out to you.

In coordination with our shippers, we have ceased Inside and White Glove Deliveries in an effort to preserve social distancing.

Why hasn’t my order arrived yet?

If your order has not shipped yet there is a good chance the manufacturer has put a hold on new orders until the COVID-19 crisis resolves. If your order has already shipped there may be a delay caused by the pandemic. If you have any questions please email our team at

My chair was supposed to arrive by X date and it hasn’t, why?

It is possible your order is on hold with a manufacturer who has put a moratorium on new orders. Or, if your order has shipped the carrier may be unable to deliver until the COVID-19 crisis resolves. If you have questions please email our team at

Is it safe to receive an order you ship?

Our warehouse is taking all recommended precautions when shipping orders out to our customers.