Frequently Asked Questions

Have a question? Great, we have answers. Here is a list of commonly asked questions to help you quickly find what you need. Don't see what you're looking for? We're here to help, so please feel free to call 877.349.2424, email, or chat.

 

Why Shop at OfficeDesigns.com?

Low-Price Guarantee

You can shop confidently knowing that you’re getting the best price at Office Designs. If you find a better price at any authorized retailer we will beat that price. For a quote or to price match, please contact our Product Specialists at 877.696.3342 or email sales@officedesigns.com.

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30-day Hassle-Free Return & Exchange Policy

We want you to be happy with your new purchase. If you buy something and don't like it, you can return or exchange your product for free (no return shipping fee and no restocking fee). It's that easy. Notify us within the 30-day return period and obtain an authorization and we’ll send you a prepaid shipping label.

Some exclusions apply, see below:

  • Custom Orders of $1500 or more will receive a refund less a restocking fee of 25% and shipping costs.
  • Shipments to Alaska, Hawaii, and Puerto Rico will receive a refund less shipping costs.
  • Expedited Shipping and White Glove Premium Inside Delivery fees will not be refunded.
  • All open box and clearance items are FINAL SALE and not eligible for return.

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Official Retailer & Authentic Designs

As an official or authorized retailer, our furniture is authentic and made of the highest quality materials. It comes factory-direct with a manufacturer warranty, something resellers cannot offer. When you buy authentic designs, you support a process that enables more great original designs to be created.

Read more about why authentic design matters in our blog.

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Shopping Information

When will I be charged for my order?

You will be charged at the time you place your order.

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What are my payment options?

We accept US-bank-issued Visa, MasterCard, Discover, and American Express credit and debit cards, as well as Amazon and PayPal payments. We also offer financing via Affirm, with easy monthly payment plans of 3, 6, or 12 months. Learn more about Affirm Financing.

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Do I have to pay sales tax?

Sales tax is estimated for your order based on the laws and regulations of the state indicated in the shipping address.

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I am a non-profit organization or government agency. How do I order without being taxed?

If you or your organization reside are tax exempt, please call us at 877.349.2424 or email customercare@officedesigns.com to place your order tax-free. You will need to provide a copy of your tax exemption certificate when you place your order. You can find the tax exemption certificate here.

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Do you offer volume discounts for businesses?

For volume purchase inquires please call our product specialist team at 877.696.3342 or email sales@officedesigns.com.

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How accurate are the colors shown for each product?

While we attempt to display the most accurate color possible on our website, not all monitors display precisely the same colors. If you’re in doubt, please contact us at 877.696.3342 to order a free fabric swatch sample.

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Can I order a fabric swatch before purchasing?

Certainly. You can order free fabric swatches by calling us at 877.696.3342 or use our contact form to tell us which fabric you would like to see, along with your name, phone number, and mailing address.

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Are you an authorized retailer?

We are an authorized retailer of Herman Miller, Steelcase, Haworth, HON, Humanscale, Magis, Vitra, Kartell, BDI, and Office Star. Our products are new and come directly from the manufacturer. Learn more about the value of an authorized retailer.

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Shipping & Delivery Information

What are your shipping rates?

Shipping rates vary by product. We offer free standard ground shipping (Continental US only) on many of our products. All other shipment costs are based on the total order amount and/or product weight. Exceptions may include expedited shipping option or shipping to Alaska and Hawaii and Puerto Rico. Visit our Shipping and Delivery page to learn more.

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How will my order ship?

We ship exclusively using FedEx. Your order is traceable; simply enter your tracking code at FedEx tracking. You will find your tracking code on your shipping confirmation email.

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What does a product labeled “Quick Ship” mean?

Quick Ship products are our most popular furniture configurations. These items are in-stock and will ship the same business day if ordered by 3pm CST. Non-stock or custom furniture is produced on demand and sometimes results in longer lead times.

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How will I know when my order ships and when it will arrive?

The day after your order has shipped you will receive an email with your tracking numbers. If you created an account, you can login and see the status of your order.

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Do you offer expedited shipping and/or in-home delivery and assembly?

Yes. Shipping options vary based on the items ordered. When you check out, your cart will reflect the shipping options available to you. View our Shipping and Delivery page to learn more.

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Are there any other extra fees with delivery and/or assembly of my order?

Full-Assembly Fee: Some of our products (for example desk chairs like Aeron) may ship knocked down. This ensures safe travel and less likelihood of damage. This often means the chair’s back and some small components may need to be attached. In these instances, we do offer the ability to ship fully-assembled furniture for a small fee.

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Do your products require assembly?

Some products require light assembly. To determine if the product you're interested in requires assembly, go to the Specifications or Dimensions Tab located on the product page. For more information on assembly, view our Shipping and Delivery page.

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Can you ship an order to multiple addresses?

Yes, we can ship to multiple addresses. Orders must be placed by phone, please call 877.696.3342.

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Can I change my shipping service?

Yes, you can change your selected shipping service after your order has been placed as long as your order has not shipped.

Can I schedule FedEx delivery?

While we cannot schedule a delivery time for you, FedEx does enable you to control when your package will be delivered. To learn more visit FedEx Delivery Manager.

Can you ship internationally?

We do not ship outside of the United States but we can ship to a freight forwarder (ex. MyUs.com). Please call Customer Care at 877.349.2424 for more information.

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Order, Return, and Exchange Information

How can I track my order?

We offer several ways to track your order:

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How do I cancel or change an order?

To request cancellation of your order, please call us at 877.349.2424.

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How do I return or exchange an item?

We offer hassle-free returns within 30 days of receipt. Please read our returns and exchanges information.

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Chair Warranty & Service Information

We are a certified repair center for Herman Miller seating and facilitate warranty service for other brands purchased from OfficeDesigns.com. Warranty terms vary by manufacturer and claims must be approved in advance. Please contact us to discuss conditions and to receive information regarding repair services available for your product line. To learn more about our warranty program, please read our warranty and service information.

 

What do I do if part of my order is missing or was damaged during transit?

If your item is received damaged, please retain the packaging and contact us at 877.349.2424 to have a customer care specialist assist you in correcting this issue.

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How do I file a warranty claim?

All claims will require factory sticker information typically found on the underside of a chair's seat, or the underside of a desktop. You may also be asked to provide proof of purchase origin and date along with your current contact information. To begin the warranty process, start by reading our warranty and service information.

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Where do I find the warranty label?

Many of our products come with a warranty card. If your product doesn’t include one (or you did not receive it) retain your original receipt as proof of purchase. Many items are also tagged with factory labels underneath a chair’s seat or the underside of the desktop. Send us this information and we will be happy to check your warranty status for you.

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Does it cost money to repair my chair?

Warranty terms vary by manufacturer. If your chair is under warranty and your service claim is approved, there is no cost to you. If your chair is not under warranty, we’ll give you a written estimate of repair and shipping costs. To begin the process, start by reading our warranty and service information.

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My product is no longer covered under warranty, how do I get parts?

Parts eligible for direct shipment can be purchased outright. Some manufacturers require repairs to be performed by certified technicians for purposes of safety and quality control. The base service fee for repairs (not including shipping / parts) is $49. Please contact customer care at 877.349.2424 to discuss your options.

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Account Information

Do I need an account? What are the benefits?

You do not need an account to shop with us. When you’re ready to check out, just checkout as a guest. Creating an account enables you to track the status of your order, see all previous orders, and speeds up future purchases.

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I forgot my account name/password. How can I recover it?

To reset your password please visit forgot your password and enter your email address. You will then receive an email with further instructions.

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How do I request removal from your mailing list?

Please email us at customercare@officedesigns.com to be removed from our mailing list.

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