Office Designs FAQ Page

Frequently Asked Questions

Have a question? Great, we have answers. Here is a list of commonly asked questions to help you quickly find what you need. Don't see what you're looking for? We're here to help, so please feel free to call ​​(866) 511-0534, chat.

Why Shop at OfficeDesigns.com?

Low-Price Guarantee

You can shop confidently knowing that you’re getting the best price at Office Designs. If you find a better price at any authorized retailer we will beat that price. For a quote or to price match, please contact our Product Specialists at (866) 511-0534 or email [email protected].

45-day Hassle-Free Return & Exchange Policy

We want you to be happy with your new purchase. If you buy something and don't like it, you can return or exchange your product for free (no return shipping fee and no restocking fee for items less than $1,500). It's that easy.

Some exclusions apply, see below:

  • You must have the original packaging. In some cases, the shipper may offer to remove the packaging from the premises, especially for White Glove / assembly services. If you think you might want to return the item, make sure you hold on to all packaging. If the shipper leaves with the packaging, the order cannot be returned.
  • The product must be in new and unused condition. We understand office chairs will be sat in, but we cannot accept returns for items with visible wear.
  • The return must be initiated within 45 days of receiving the order.
  • Orders of $1,500 or more (excluding in-stock office chairs - those can be returned for free) will receive a refund less the restocking fee of 18%.
  • Shipments to Alaska, Hawaii, and Puerto Rico will receive a refund less shipping costs.

How will my order ship?

Our shipping department works closely with our delivery companies to ensure that your products get to you in the quickest, safest and most reliable method possible. Primarily, our smaller products will ship to you via UPS Ground or Fedex. Large or fragile items going to addresses be shipped by a large, commercial truck. Truck shipments typically include day and time specific delivery appointments. Customers must be present to receive truck orders and sign acknowledging receipt.

What does a product labeled “Quick Ship” mean?

Quick Ship items are either in stock at our warehouse, or they are in stock at the vendor's warehouse and ready to ship. Items that are not listed as quick ship will have to be manufactured or re-stocked, and this can take a few weeks. Our quick ship items are ready to ship out the same day or within a few days of the order being placed.

Can I change my shipping service?

Please ensure you select any shipping upgrades at checkout. If you need to change the shipping service after your order has been placed, we can’t always make revisions after 48 hours. If you do need to change your shipping service, please call us at (866) 511-0534. Any difference in shipping cost will be applied.

What do I do if part of my order is missing or was damaged during transit?

Please contact us here right away. Be sure to include photos of the product and packaging, and please hold on to the box until you hear back from us about your damaged item. Hang tight. We will respond ASAP and will work with you to determine a solution that best meets your needs.

How can I track my order?

Many of our carriers (such as USPS and Fedex) can be tracked using Route. Their online tracking services are awesome, and tracking can be accessed on the web, in the Route app, or by receiving updates via text message. With Route, we automatically send you real-time shipping updates so you can track your order until it delivers. If the carrier is not supported by Route, you will receive an email from our shipping team with more information on how to track your order.

How do I cancel or change an order?

To request cancellation of your order, please contact us here.

In most cases, we are unable to make changes to your existing order once it has been placed. If you need to change colors or features, we will need to cancel your existing order, and you can re-order the correct item online or with a sales representative over the phone. Please note this may result in delays with your current shipping timeline.

How do I return or exchange an item?

We offer hassle-free returns within 45 days of receipt. Please read our returns and exchanges information and contact us here to initiate a return.

How do I request removal from your mailing list?

Please email us at [email protected] to be removed from our mailing list.

Do I need an account? What are the benefits?

You do not need an account to shop with us. When you’re ready to check out, just checkout as a guest. Creating an account enables you to track the status of your order, see all previous orders, and speeds up future purchases.

I forgot my account name/password. How can I recover it?

To reset your password please visit forgot your password and enter your email address. You will then receive an email with further instructions.

Can you ship internationally?

We do not ship outside of the United States but we can ship to a freight forwarder (ex. MyUs.com). Please call Customer Care at 877.349.2424 for more information.

Can you ship an order to multiple addresses?

Yes, we can ship to multiple addresses. Orders must be placed by phone, please call (866) 511-0534.

Are there any other extra fees with delivery and/or assembly of my order?

Some of our products (for example desk chairs like Aeron) may ship knocked down. This ensures safe travel and less likelihood of damage. This often means the chair’s back and some small components may need to be attached. In these instances, we do offer the ability to ship fully-assembled furniture for a small fee.

Do you offer expedited shipping and/or in-home delivery and assembly?

Yes. Shipping options vary based on the items ordered. When you check out, your cart will reflect the shipping options available to you. View our Shipping and Delivery page to learn more.

Are you an authorized retailer?

We are an authorized retailer of Herman Miller, Steelcase, Haworth, HON, Humanscale, Magis, Vitra, Kartell, BDI, and Office Star. Our products are new and come directly from the manufacturer. Learn more about the value of an authorized retailer.

Can I order a fabric swatch before purchasing?

Certainly. You can order free fabric swatches by calling us at (866) 511-0534 to tell us which fabric you would like to see.

Do you offer volume discounts for businesses?

For volume purchase inquires please call our product specialist team at (866) 511-0534 or email [email protected].

I am a non-profit organization or government agency. How do I order without being taxed?

If you or your organization reside are tax exempt, please fill out our Contact Us form and a specialist will reach out to you as soon as possible. You will need to provide a copy of your tax exemption certificate when you place your order. You can find the tax exemption certificate here.

Do I have to pay sales tax?

Sales tax is estimated for your order based on the laws and regulations of the state indicated in the shipping address.

When will I be charged for my order?

You will be charged at the time you place your order.

What are my payment options?

We accept US-bank-issued Visa, MasterCard, Discover, and American Express credit and debit cards, as well as Amazon and PayPal payments. We also offer financing via Affirm, with easy monthly payment plans of 3, 6, or 12 months. Learn more about Affirm Financing.

Do your products require assembly?

Some products require light assembly. To determine if the product you're interested in requires assembly, go to the Specifications or Dimensions Tab located on the product page. Many items include an optional White Glove shipping option that includes assembly and packaging removal as well.