As the impact of the COVID-19 crisis continues to evolve, we are doing our best to ensure the health and safety of our customers, employees and partners.
If you have questions about an order you’ve already placed, please contact us at firstname.lastname@example.org. If you have any questions about lead times or need help finding an in stock chair that can ship today, please contact us at email@example.com or call us at 888-677-1600.
We appreciate your support during these challenging times. We’ll do everything in our power to ensure your order is fulfilled as soon as it can be. We extend our sincere thanks to Office Designs customers and employees for their ongoing support and loyal dedication during this challenging time.
Office Designs 45 Day Return Policy
We want you to be able to shop worry free. We offer free returns within 45 days of receipt on all orders up to $1,500. This policy covers all items, including custom pieces. In stock task chairs can be returned for free even if the single chair is over $1,500. All we ask is the returns to be in the original packaging and in new condition.
Orders over $1,500 will be charged a return processing fee equal to 18% of the original order value, tax not included. This fee covers return shipping, return product inspection, and warehouse handling. Office Designs will insure the return shipment so you don't have to worry about damage that may occur during the shipping process. This policy covers all items, including custom pieces, with the exception of in stock task chairs.
For order cancellations and changes on orders greater than or equal to $1,500, we reserve the right to charge an 18% processing fee if the order is more than 48 hours old. This includes but is not limited to address changes, order cancellations, custom product revisions, and undeliverable items. If you need to cancel or change an order, please help us help you by requesting it as soon as possible.
*Office Designs Special Order Cancellations - All special order cancellations will require an 18% fee from the customer. Custom made items (special orders) typically have special materials and parts allocated when the order is placed as the initial phase of the special order product manufacturing cycle. Once this cycle begins, Office Designs does not have the ability to stop the custom manufacturing process or cancel the order. The 18% fee deducted from the return covers the shipping to our warehouse and handling upon receipt. Thank you in advance for your understanding!
Our return policy covers any original shipping charges associated with the order but does not extend to shipping upgrades. Our world class customer service team is standing by to make your return process as simple and hassle free. Please let us know how we can be of service!
Let's talk a little more about packaging. You must have the original packaging. In some cases, the shipper may offer to remove the packaging from the premises. If you think you might want to make a return, please hold on to all packaging. Opt for a deluxe delivery? White glove shippers will remove packaging by default. You are responsible for ensuring the shipper leaves the packaging, even if the drivers bring item inside without it they will need to retrieve it from the truck. If the shipper leaves with the packaging the order cannot be returned. The product must be in new and unused condition. If you sit in a task chair to try it out, we understand that. Please keep all original plastic wrap on the base and hang tags in place.
Then what? Once your return is authorized by our service team, we will email over your prepaid shipping label. It will expire in 14 days. Once your item is received in our warehouse your credit will be processed within 2 business days. We will also refund your order's original shipping/delivery charge. Unfortunately, we cannot refund the amounts you paid for shipping upgrades. Your refund is subject to inspection by our warehouse team. We reserve the right to deduct from your refund total if the item was not packed with care, and subsequently arrives damaged and must be discarded. This does not apply to returned items damaged by the shipper.
Damaged or Defective Merchandise
We are very sorry if your order has been received in unsatisfactory condition. We inspect all of our merchandise prior to shipment and are extremely careful in our packing and shipping processes. Please call us at 1.877.978.0062 to have a helpful Customer Care Specialist assist you with your damaged or defective order.